Refund policy

Return & Cancellation Policy

At BlueVine Luxe, every piece of jewelry is made to order based on your selected diamond, metal, size, and other customization options. Because each item is handcrafted specifically for you, please review your order carefully before placing it.

Production & Delivery

All jewelry is made to order.

Our estimated delivery time is 2–3 weeks, which includes production and shipping. While we strive to meet this timeframe, delivery may occasionally take longer due to factors beyond our control, such as holidays, customs clearance, or carrier delays.

Order Cancellation

You may request to cancel your order before production begins.

  • If production has not started, your order can be canceled for a full refund.

  • Once production has begun, your order cannot be canceled, modified, or refunded, as your jewelry is being custom-made specifically for you.

If you need to request a cancellation, please contact us as soon as possible at bluevineluxe@gmail.com.

Returns

Due to the made-to-order nature of our jewelry, all custom-made items are final sale and are not eligible for return or refund except in the following situations:

  • The item has a verified manufacturing defect.

  • You received the wrong item due to our error.

  • The item arrived damaged during transit.

If you believe your order qualifies, please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos (and videos, if applicable) of the item and its packaging

All claims are subject to inspection and approval by BlueVine Luxe. If your claim is approved, we will determine the most appropriate solution, which may include a repair, replacement, or refund.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Made-to-order jewelry

  • Personalized or engraved items

  • Items that have been resized or modified after delivery

  • Sale or clearance items

  • Gift cards

Exchanges

Because each piece is made specifically for you, we do not offer exchanges for:

  • Change of mind

  • Incorrect size selected by the customer

  • Personal preference

If you need assistance after receiving your jewelry, please contact us. Depending on the product, we may be able to offer repair, resizing (where applicable), or remake services. Additional fees and shipping charges may apply.

Warranty

Every purchase is covered by our 1-Year Limited Warranty, which covers manufacturing defects under normal wear.

This warranty does not cover:

  • Normal wear and tear

  • Scratches or cosmetic damage

  • Accidental damage

  • Improper use or care

  • Lost or stolen jewelry

  • Damage caused by third-party repairs or modifications

Shipping Delays

Once your order has been shipped, delivery is handled by the shipping carrier. While we will gladly assist if any shipping issues arise, BlueVine Luxe is not responsible for delays caused by customs clearance, severe weather, carrier operations, or other circumstances beyond our control.

If your package appears to be lost, please contact us and we will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding your order, cancellation, returns, warranty, or shipping, please contact us:

BlueVine Luxe

Email: bluevineluxe@gmail.com